Refund Policy

1. Digital Products

As Nakshatra Gifts primarily delivers digital products (certificates, gift pages, horoscope reports), these are generally non-refundable once delivered. This is because digital products are immediately accessible and cannot be "returned."

2. Exceptions — When We Will Refund

We will issue a full refund in the following cases:

• ✓Technical failure: Your order was paid but the gift was not delivered due to a technical error on our end
• ✓Duplicate payment: You were charged twice for the same order
• ✓Payment captured but order not created: Verified via payment gateway records

3. Physical Products (Luxury Package)

For the Luxury package, which includes physical delivery of a framed certificate, refunds or replacements are available if the item arrives damaged or defective. Please contact us within 7 days of receipt with photographic evidence.

4. How to Request a Refund

To request a refund, email us at hello@nakshatragifts.com with:

• • Your order ID or payment ID
• • Reason for the refund request
• • Any supporting evidence (screenshots, etc.)

We will respond within 2 business days and process approved refunds within 5–7 business days.

5. Cancellations

Orders can be cancelled within 1 hour of payment if the gift has not yet been generated. After this window, cancellations are not possible for digital products.

6. Contact

For refund enquiries, contact us at hello@nakshatragifts.com. We handle every case with care and fairness.